When would-be-entrepreneurs ask me for advice, I always tell them the same thing: make sure you own some customers. Amazon owns me; I make every purchase I can from them. I read their reviews and I’m addicted to one-click ordering and the...

Two years ago Logos turned an unused office into a creative meeting space. We kept growing, though, and eventually needed the space to house our customer service and technical support departments. Two Room2Think clients decided the concept was too...

I'm really interested in visual navigation tools, so people send me links to things like Musicovery. It took about 30 seconds for me to find something I liked, and seconds later a copy of The Golden Gate Quartet Collection was on its way to me. I...

Wired Magazine gets their arms around the love/hate admiration/disgust many of us feel about Apple's business processes. I was a 128k Mac owner and went to one of the first "everybody buys a Mac" universities. But I got fed up with the Mac...

Somebody at Starbucks tried to take this classic business lesson to...